Can I create a custom mini-pin set of 3?
No, sorry, but you can add individual mini pins as add-ons.
Last updated: March 15, 2022 13:03
Who is your manufacturer?
We use the middleman services of the wonderful CatStealers (https://catstealers.com/) to facilitate all conversations with manufacturers. She’s amazing!
Last updated: March 15, 2022 13:06
When will I receive my order?
We estimate that backers will receive their orders some time in June 2022. Sorry that we can’t provide a more clear timeline yet - these pins haven’t even been produced yet, and then they need to be shipped to the United States, then shipped to us, and then we have to re-package and ship them to you. We will absolutely provide updates throughout the entire process, though there will definitely be some quiet weeks.
Last updated: March 15, 2022 13:09
Is there a mini-pin set for Beisht?
No, there is not, Beisht is a stretch goal and we did not create a mini-pin set for her.
Last updated: March 15, 2022 13:12
I play Genshin, and I don't know who Beisht is - who is Beisht?
Beisht is a sea serpent character that appeared in the Genshin Impact storyline recently (Archon Quest: Interlude Chapter) and is the wife of Osial, whose name you might be more familiar with. However, if you prefer to interpret the pin as Osial instead, go for it!
Last updated: March 15, 2022 13:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.